Support
How can we help?
Email support@disclab.eu with your question. We answer in English and Finnish.
Getting DiscLab
DiscLab is in beta on Android and iPhone. Ask for a place in the Beta program forum; you don't need the app to post there.
DiscLab runs on iPhones with iOS 17 or later and on Android 12 or later. Phones that film at higher frame rates capture fast throws best. Tell us your phone model if you're unsure.
Setting up
Put your phone about 5 m (16 ft) to your side at chest height, with your whole body and your release in the picture. A tripod is easiest. Throw into a net or into open field, indoors or out; good light helps. The app's setup guide walks you through it.
Something went wrong?
Tell us your phone model, the app version, what you were trying to do and what happened. Include any error message you saw.
DiscLab Pro and billing
DiscLab Pro is a monthly or yearly subscription bought in the App Store or Google Play, with a 14-day free trial for new subscribers.
Manage, cancel or ask for a refund in the store you subscribed through. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, your profile, Payments & subscriptions, Subscriptions.
Paid but Pro isn't showing? Tap Restore purchases on the Pro page in the app, or email us.
Your account and data
Delete your account in the app under Settings, on the website under Account, or by email. disclab.eu/delete-account lists what is deleted and what is kept.
For a copy of your data or any other privacy request, email us from your account's email address.
Forum safety
To report a forum post or member, use Report on the post or the member's profile, in the app or on the website. To stop seeing someone's posts, block them from the same menu.
Anyone, with or without an account, can report illegal content by emailing support@disclab.eu with a link to it, why it is illegal, and their name and email address.
If a moderator removed your post or suspended your account and you think it was a mistake, email support@disclab.eu from your account's email address within six months and we will look at it again.
support@disclab.eu is also our single point of contact for users and authorities under the EU Digital Services Act, in English or Finnish.
Company
DiscLab Oy, business ID 3641759-6, VAT ID FI36417596, Toritie 65, 17800 Kuhmoinen, Finland. Email: support@disclab.eu.